Intradiem reinforced its position in 2025 as a category-defining provider of people-first, real-time automation and AI for structured workforces.

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, celebrates a strong year of growth and innovation, achieving key milestones ...

ATLANTA, February 03, 2025--(BUSINESS WIRE)--Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers ...

CIBC Innovation Banking has provided a $35 million debt facility to Intradiem, an Atlanta-based provider of automation technology solutions for customer service teams. The company will use the ...

Intradiem solutions dramatically increase customer experience teams' productivity and decrease companies' operational challenges. SAN ANTONIO, Nov. 29, 2022 /PRNewswire/ -- Based on its recent ...

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office customer service teams, is proud to release a newly-commissioned Total ...

The Intradiem AI-powered Burnout and Attrition Indicator dramatically enhances agent performance with an impressive 80% accuracy in predicting staff turnover. SAN ANTONIO, March 18, 2024 /PRNewswire/ ...

ATLANTA, Oct. 16, 2018 /PRNewswire/ -- Intradiem, a SaaS technology leader in call center automation, today confirmed one billion automated actions, a first-ever industry milestone. This breakthrough ...

Solution predicts agent churn with 80% accuracy, with expectations it will reach 90% in 2024 Intradiem, the leading provider of contact center automation solutions, is introducing the first AI-powered ...

Cost reduction continues to be a top priority for many organizations, especially during the pandemic. Companies with contact centers have realized the benefits of automation within their centers and ...